BOUGHT AND SOLD IN 5 MINUTES – WITH A SMILE!

By: Jeroen Jonker Roelants Session 6 10:55 — 11:25

At Marktplaats we have a dream. To enable everyone to buy and sell whatever they want within 5 minutes, with a smile. To ensure instant trading success we needed to transform our platform. One size no longer fits all, we started creating intimate 1-on- 1 relationships with every one of our 8 million monthly users. After reshaping our whole organization around the customer journey, we can now mix technology with data-driven behavioural understanding, enabling our teams to start creating a hyper- personal experience for users. This presentation is about this next
step, reinventing our own product.

Time is ticking…

356

days

1

Hours

38

Minutes

1

seconds

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