Humans: the crucial factor in the world of AI and bots

By: Bart Meerdink Session 5 16:00 — 16:30

Digital communication is about conversations. Consumers are used to apps like FB messenger and WhatsApp. They are changing the way we explore, discover and buy online. And how we ask for support. The whole customer journey becomes conversational. More and more these conversations will be fuelled by AI and taken over by bots. But one thing remains crucial: humans.

Time is ticking…

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