Although e-commerce has been growing continuously for several years, we cannot analyse its evolution without taking into account the pandemic and its impact. This unprecedented context marked by lockdown periods has strongly influenced the evolution of online shopping, with many physical stores closed, but also the desire of consumers to protect themselves from the virus by limiting human interactions. A trend that has affected all the population, with online shopping becoming the “new normal”. In this interview, Lucien Shut, will share his experience and lessons learned during the pandemic at Dille & Kamille. He will also reveal key success factors for the e-commerce of tomorrow and how Adobe Commerce helps the company exceed their business expectations.