How G-star measures CX to drive impactful change

By: Laura Rademaker (G-Star RAW) Stage 4 14:55 — 15:25

ENG

English session

There’s a lot of data out there, but what does it mean, and how do you make sense of data to drive impactful change and your customer’s experience? Join us for this session with Laura Rademaker from G-Star to learn more about how they have been using the Google HEART framework to apply the idea of holistically measuring each phase of the customer journey.

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