Empathy in ecommerce: your secret weapon in the next normal.

By: James Bowditch (dotdigital) —

EN

A conversation provides us with that 1:1 connection to understand and get to know another person. But can businesses do this with their customers anytime and anywhere? This talk will explain how conversational commerce can make that happen. You will learn how it can help build trust, create better experiences and offer previously untapped insights into how customers behave and how they feel when they interact with a business.

Time is ticking…

10

days

17

Hours

35

Minutes

23

seconds

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