Empathy in ecommerce: your secret weapon in the next normal.

A conversation provides us with that 1:1 connection to understand and get to know another person. But can businesses do this with their customers anytime and anywhere? This talk will explain how conversational commerce can make that happen. You will learn how it can help build trust, create better experiences and offer previously untapped insights into how customers behave and how they feel when they interact with a business.

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